Question 1

What is Sidona?

Accepted Answer

Sidona is government tender search software. We find official Canadian and US contracts, read the RFP paperwork, and show which opportunities fit your company so you can decide bid or no-bid without checking a dozen websites.

Question 2

What government levels and portals does Sidona cover?

Accepted Answer

Sidona indexes official federal, provincial, territorial, and state procurement portals into a single feed. Municipal, academic, school, and hospital (MASH) notices appear when they are posted on those boards.

Question 3

How often is the procurement data updated and synced?

Accepted Answer

The scrape scheduler runs a full pass across enabled portals every 12 hours. When an amendment, addendum, or clarification is published on an active tender, Sidona updates the record, re-analyzes attached documents, and alerts users tracking that opportunity.

Question 4

What is the KYC process, and how does it help match tenders?

Accepted Answer

During onboarding, Sidona runs a lightweight Know Your Company (KYC) process. You share your business identity, capabilities, regions you serve, certifications, and the types of contracts you typically pursue. We use that profile to automatically match and suggest tenders that fit your firm — so relevant opportunities surface in your feed without keyword hunting or checking every portal yourself.

Question 5

How does the 'Talk to the Tender' AI document Q&A handle 500+ page PDFs?

Accepted Answer

Our system is designed to seamlessly process large, multi-hundred-page government documents. When a tender is indexed, the document text is parsed and prepared for high-performance analysis. When you ask a question, our AI instantly searches the entire document to locate and analyze the most relevant sections, tables, and clauses. This allows you to ask complex questions and receive precise, cited answers in seconds, making it easy to digest long, complex RFPs without having to read them cover-to-cover.

Question 6

How does the semantic matching score (fit score) work?

Accepted Answer

Instead of relying on basic keyword matching, Sidona compares each tender against your KYC company profile. We look at scope of work, required capabilities, certifications, geography, and other criteria, then score how well the opportunity fits your business. That score helps you prioritize suggestions, make faster bid/no-bid decisions, and focus on tenders you are actually positioned to win.

Question 7

What AI models are used, and where is the data hosted?

Accepted Answer

We leverage industry-leading, state-of-the-art AI models optimized for complex document reasoning and analysis. To ensure strict compliance with public-sector data regulations, all of our infrastructure is hosted in secure, certified Canadian data centers. We guarantee 100% Canadian data residency for all customer data, documents, and chat histories, ensuring your information never leaves the country.

Question 8

Does Sidona train models on our private company bid data?

Accepted Answer

Absolutely not. We enforce strict data isolation protocols. Your KYC profile, documents, and chat interactions stay in your account and are never used to train public or shared AI models.

Question 9

How secure is the data stored on the Sidona platform?

Accepted Answer

Security is engineered into every layer of Sidona. All data is encrypted at rest using AES-256 and in transit using TLS 1.3. We integrate with Clerk for enterprise-grade authentication, supporting Single Sign-On (SSO) via Google Workspace, Microsoft Entra ID (Active Directory), and SAML. We also support multi-factor authentication (MFA) and granular, role-based access control (RBAC) to ensure only authorized team members can access your workspace.

Question 10

How do I book a demo and onboarding session?

Accepted Answer

You can book a live demo through our Contact page. Rather than showing you a generic slide deck, we will run Sidona live on an active tender your team is currently tracking. We'll show you matching against a KYC-style profile, compliance extraction, amendment monitoring, and document Q&A. If it's a fit, we can onboard your team quickly and set up your company profile for auto-matched suggestions.

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